King Hair & Beauty Terms & Conditions (Stockists)
1. Stockists/Wholesale/Pro Salon Portal:
Download a copy of our Terms & Conditions here.
Each product on this website is listed subject to its product description. We take all reasonable care to ensure that all product details, descriptions and prices of products appearing on the website are correct at the time the relevant information was posted on the website.
The prices of a product that are displayed on our website include VAT where relevant but do not include the delivery charges.
Online: We accept Visa, Mastercard, Maestro, & Amex, Apple Pay, Google Pay, ShopPay, PayPal and our King E-Gift Card.
Instore: We also accept cash and card.
This refers to all discount codes i.e. influencer codes, promotional codes. Please note that discount codes are only applicable on fully priced items. Discount codes do not apply to already discounted items i.e. items that are already discounted within a set or bundle. Discount codes can only be used once per customer, unless stated otherwise.
Promotions & Sales:
King Hair & Beauty provide discount codes, sales and promotions for individual wholesale use. This means that they will only apply to wholesale accounts.
Ordering of Goods:
King Hair & Beauty will not be responsible for purchases made incorrectly by the customer. Any changes including additional shipping, will be the customers responsibility. When placing an order, it is advised that this is done online via the Pro Salon Portal rather than over the phone, as it is guaranteed not to get missed within our system. However, orders can be placed over the phone. We advise all stockists that when ordering King Luxury Hair Extensions for an appointment/client that it is done so with plenty of time in advance to allow for delivery.
A flat rate of €6.00 is charged on all orders. If your order is delayed, please use the link below to track your parcel. A shipping number will be sent to you once your order is fulfilled. Track your parcel - Fastway Delivery: We endeavour to ship orders from our warehouse 1-2 days after the order has been placed.
Please Note: Public Holidays or events e.g. Black Friday weekend, Cyber Monday, Christmas etc. please allow an extra time.
Delayed/Lost Parcels/Tracking Orders:
Once we have dispatched your items from our warehouse, it is the responsibility of the courier or the postal service to deliver the item(s). Please use the tracking number provided, to track your order. Ensure you provide the correct address, contact details and Eircode. This way the courier will be able to contact you. We cannot be held responsible for the loss or delay of your package.
Return Policy & Shipping Policy:
Please notify us at King Hair & Beauty in writing or via email within 7 days (email@example.com), in the unlikely event of anything arriving damaged. We cannot give a refund on hair extensions (Professional Hair Extensions, Human Hair Clipins, HD Fibre Clipins and/or HD Fibre Ponytails) however, we can provide an exchange. If you are looking to exchange our King Luxury Hair Extensions, this can be done within 14 days of purchase, provided that it is still in its original packaging, unopened, with gold/silver string still in tact, along with proof of purchase required. Please do not send us a return without contacting head office first and use sturdy, secure packaging when sending us back your return. Please enclose your packing slip that was included in your original order so we can identify the order along with the order information. To return your product you should mail your product to: King Hair & Beauty, Unit W4, Wicklow Enterprise Park, The Murrough, Wicklow, Co. Wicklow. A67 PF76. You will be responsible for the payment of your own shipping costs. Upon receipt of your returned items, you will be refunded to your debit or credit card the relevant amount provided the outlined criteria has been met in full.
Out of Stock Items:
We apologise for any inconvenience that this may cause. If you have ordered an item and it has not yet been labelled and/or processed as ‘out of stock’, we will contact you directly as soon as possible to discuss how you would like your order to be handled and how soon we can get it out to you.
We strive to provide the best customer service and do our absolute best for all of our stockists at all times, if you have any queries, please contact Lauren, our Stockist/Salon Co-Ordinator by phone (083 344 9160) via email (firstname.lastname@example.org) or via Instagram (@kinghairprofessional)
The customer information that we have within our database is reserved for internal use only. We do not sell this information to anybody, it is kept strictly and confidentially private. You also have the ability and the right to modify this information at any time by logging on to your account via our Pro Salon Portal.